Amending your payments

It is a condition of the majority of our mortgages that you pay by Direct Debit, and this payment method is suitable for most customers. However, if you are experiencing any problems with meeting your ongoing mortgage commitments please contact us as soon as possible and we can look at short-term alternative payment options with you if necessary.

If you currently pay by Standing Order, Cash or Cheque you may find it more convenient to pay your mortgage by Direct Debit. If you pay by Direct Debit you will also have the added protection of the Direct Debit guarantee to ensure that your payments reach your account on time.

To set up a Direct Debit simply get a print-out of the Direct Debit form below and send it to us. We will do the rest. There are different Direct Debit forms for Bradford & Bingley and Mortgage Express customers, so please ensure you select the form that is relevant for you.

Important: Please fully complete ALL boxes on the form and include your Mortgage Address and Mortgage Account Number, before sending it to us at the address shown on the instruction.
	Direct Debit form for existing Bradford & Bingley mortgage customers:
	Direct Debit form for existing Mortgage Express mortgage customers:

We'll confirm your Direct Debit details back to you in writing. Note that some types of accounts, for example certain savings accounts, cannot accept Direct Debits. Check with your bank or building society before sending us the form if you are unsure.

Please note - it can take up to 14 days for a Direct Debit to become active. So, we would recommend that you return the form 3 weeks prior to the first mortgage payment date. Until you receive confirmation from us saying that your Direct Debit is set up, please continue to pay your mortgage by other means.

We are unable to do this on your behalf, so to amend your Standing Order you will need to contact your own bank or building society who should be able to help you.