Help with payment difficulties

If you’re worried about paying your mortgage it’s important to remember that you’re not alone.


Mortgages are long-term financial commitments, so it’s quite common for your circumstances to change during your mortgage term. We have a lot of experience helping people in this position.

The first thing to do is contact us using one of the numbers below. The sooner the better as the earlier you speak to us, the more we can do to help. We will always consider your personal circumstances and will be fair and considerate at all times.

Bradford and Bingley

If you have a Bradford & Bingley mortgage please call us on 0844 892 1822.

Mortgage Express

If you have a Mortgage Express mortgage please call us on 0844 892 1821.

If you have a mortgage that was originally taken out with GMAC, Kensington, Keystone or Close Brothers and was transferred to Mortgage Express please call us on 0844 892 1820.